CUSTOMER POLICIES & PROCEDURES
We Conduct Needs Assessment to Understand Your Requirements

GLOBAL BMC SMALL BUSINESS ENTERPRISE POLICIES & PROCEDURES

REQUIREMENTS DOCUMENTATION
Global BMC reviews and documents your business requirements before proposing solutions. We request detailed information, text, images and material such as: project or product descriptions, plans, photos, logo, mission statement, events, price list, forms, applications, operating procedures, charts, drawings, management qualifications, flyers, letters, plans, CD, videos, articles. as appropriate.

PROJECT ASSESSMENT
A Needs or Project Assessment is conducted with client decision maker. Plans are developed and phased in according to defined priorities.

PURCHASE ORDER
We provide you a Purchase Order (PO) including detailed plans, completion schedule and price quote. Please carefully review the PO and clearly state in writing any changes you want to make before approving. Your sign-off on the final PO and required retainerd before actual development can begin.

COMPLETION PROCESS
When your project is completed, we present the work for your final review. At this time, you can make any changes to the site design, text or graphics in line with the signed purchase order. For revision requests not originally stipulated in the approved plan, additional fees may apply.

SERVICE AGREEMENT
If Support Services are to be provided, we require a Service Agreement to be entered into between you and Business Management Consortium, LLC.

ONLINE TRANSFER
Your Business Enterprise Website or Intranet is immediately posted online upon full payment clearance.

FEE ARRANGEMENTS
Fees for support services are due on the 7th of each quarter.

FOR WEBSITE HOSTING SERVICES ONLY:
Fees must be received by the 15th or as otherwise agreed to by both parties in writing - to avoid discontinuation of services. NOTE: Sites may be taken down without additional notice if these conditions are not met.

In the event you choose to terminate or transfer services, we require that any payments due BMC up to and including the current quarter are made.

A copy of your web html files, images or other files; are emailed to you in zip files, upon request for termination.

A delineated copy of your database files are also provided (not the actual database application that is proprietary to Global BMC) which can easily be imported to any other standard database drive applications or spreadsheets. A service fee of $150 will apply.


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TASHA THOMPSON
Customer Relations Manager

Email: Customer Service

ADVANCING BUSINESS-TO-BUSINESS

Business Management Consortium, LLC
115-32 155th Street • Queens, New York 11434
(917) 673-8873 • CustomerService@GlobalBMC.comCustomer Request Log In